Last Updated: November 2025
1. Information We Collect
a. Personal Information
When you create an account or use our services, we may collect:
Full name, date of birth, and contact details (email, phone number, address)
Government-issued identification for verification (e.g., passport, ID, driver’s license)
Payment and transaction details (wallet activity, card use, transfers, and purchases)
Device, browser, and IP information for security and analytics
Communication records (support chats, emails, or calls)
b. Non-Personal Information
We may collect anonymized or aggregated data, including site usage statistics and session logs, to improve service performance and reliability.
2. How We Use Your Information
We process your data to:
Create and manage your Bankilx account
Enable payments, card issuing, recharges, and digital gift card delivery
Verify your identity (KYC/AML compliance)
Prevent fraud, money laundering, and unauthorized access
Provide customer support and respond to inquiries
Improve and personalize the Bankilx experience
Comply with applicable laws and regulatory requirements
3. How We Share Information
We may share information only when necessary:
With financial partners and processors (e.g., card issuers, payment gateways, telecom operators)
With regulatory authorities as required by law (KYC/AML, fraud prevention)
With service providers who perform functions on our behalf (hosting, analytics, support)
With your consent, where you authorize data sharing with third-party apps or merchants
We never sell your personal data.
4. Data Storage & Security
We store data on secure servers using encryption and industry-standard security controls.
We employ:
TLS/SSL encryption for all communications
Tokenization for payment data
Firewalls and access controls for sensitive systems
Regular audits and compliance checks
If a data breach occurs, we will notify affected users and authorities as required by law.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
Access or request a copy of your personal data
Correct inaccurate or incomplete data
Request deletion of your data (“Right to be Forgotten”)
Withdraw consent or restrict certain processing activities
To exercise these rights, contact us at privacy@bankilx.com.
6. Cookies & Tracking
We use cookies and similar technologies to:
Remember user preferences
Improve website performance and analytics
Personalize offers and content
You can manage cookies through your browser settings.
7. Data Retention
We retain your information for as long as your account is active or required by financial and legal obligations (typically 5–7 years for transaction records).
8. International Transfers
Your data may be stored or processed in countries where our servers or partners are located.
We ensure all international transfers comply with applicable data-protection laws and use standard contractual safeguards.
9. Third-Party Links
Our services may contain links to external websites or merchants.
We are not responsible for their privacy practices or content. Please review their policies separately.
10. Children’s Privacy
Bankilx is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at https://bankilx.com/privacy. Material changes will be notified via email or in-app alert.
12. Contact Us
If you have any questions, complaints, or data requests, please contact:
📧 privacy@bankilx.com
🏢 Moneilx LLC, United States
🌐 https://bankilx.com